We normaly need a day for preparation and obtaining export clearance. In our model of operations we electronically declare your shipment for export and German customs is given a period of 24 hours to inspect a shipment at our premisis should they require to do so. Once the export clearance is obtained it typically takes between 3 and 7 days from your myEU box to your address in South Africa. Food, cosmetics and body lotions etc. maybe subject to inspections by Port Health in South Africa which can delay clearance.
We offer special rates with DHL and UPS for your myEU postbox. All deliveries will be handled end-to-end by our shipping partners without handover to the local Post Office. For international sea- and air freight quotes we reach out to a broad range of international logistics companies via a realtime quoting plattform.
Our logistics partner in Germany is dispatching up to 300 internatioal shipments daily and gives myEU access to wholesale delivery rates that are normally not available to retail customers.
Incoming Items up to 30kg are covered by our standard item and handling fees.
Outgoing shipments are limited to 70kg. Heavier items will attract additional charges.
Special storage, handling and forwarding arrangements can be made for business customers - we can also arrange for sea freight and containers at special rates - please contact us directly.
Incoming Items that would fit in a closed box of 120cm x 60cm x 60cm are covered by our standard item and handling fees. Larger items will attract additional fees, please contact us for details.
Special storage, handling and forwarding arrangements can be made for business customers importing bulky goods - please contact us directly.
Yes, you can send laptops with batteries up to 90Wh via UPS, please contact us before you receive a laptop to your myEU box, so we can confirm it is within specs.
Yes, you can send cellphones with batteries up to 20Wh via UPS, please contact us before you receive a cell phone to your myEU box, so we can confirm it is within specs.
Within our weight an size limitaions you can receive and store as many items as you like in your myEU box, each item will attract separate handling and storage fees.
If you receive a delivery with several items that are identical and have exactly the same HS duty code we will treat them as one item if they are within size and weight limitations and packed / can be stored as one unit.
If your delivery contains different items with different duty codes, we will treat them as separate items and charge accordingly.
Yes you can, please be aware that South Africa and other African countries stipulate that everything is dutiable, so even for small value and used items we are obliged to file a classification and declare its value - in other words we have to charge you item fees for every individual item / duty classification. Of course we are happy to do that for you - we just want to prevent you from having 'bad surprises'. Contact us to discuss what you need.
There can be several reasons why an item cannot be shipped.
If we are e.g. not able to obtain the value of an item or it arrived damaged at our warehouse, we will set it 'ON HOLD' until we have resolved the matter with you.
Please carefully read all emails you have received from us or just get in contact with us to quickly sort details.
For private customers all items in your box will form one outgoing shipment for which you can only assign one billling and shipping address.
If you want to send individual items to separate addresses please make use of our drop shipping feature and upgrade to the Business Subscription.
Please contact online shops and business partners in Europe to discount or refund VAT for items you purchase and export from Europe (you must provide a non European Billing Address). Upon request we can provide export confirmation from German customs to your supplier.
Our customer care is happy to assist you with such inquiries in Europe, please contact us.
